Questions
What people ask before they call
How do I know whether to repair or replace?
We weigh the system's age, the cost of the repair against a new unit and how the system has run this year. If a repair makes sense, we say so.
How big a system do I need?
Not square footage alone. We run a load calculation room by room, then use the maker's altitude data for the equipment we propose.
Why does altitude matter?
Thin air changes how a gas flame burns and how much heat a coil can move. Makers publish altitude tables for furnaces and air conditioners, and we follow them.
Do you pull the permit?
Yes, for a replacement we pull the mechanical permit and book the inspection. The quote says who is responsible for each step.
What if my carbon monoxide alarm sounds?
Get everyone outside, then call 911. Do not go back in to look for the cause. A technician can check the equipment afterward.
What if I smell gas?
Leave the house, leave the door open, and call 911 or the gas utility from outside. Don't use a light switch or a phone indoors.
Do heat pumps work in a Front Range winter?
Cold-climate models can, and many houses keep a furnace as backup. We run the load calculation first and tell you whether a heat pump pays off in your house.
What rebates are there?
Ask us what your state or utility offers. Programs change, and we tell you what we know when we write the quote.
What does the quote visit cost?
We tell you the visit fee, if there is one, when you book, and whether it is credited toward the work.
How is the warranty handled?
Equipment warranties come from the maker, and the quote says how to register. Workmanship terms are written in your paperwork; ask to read them before you sign.
Does a new system need a new thermostat?
Often, because the control has to match the equipment. We say so in the quote and set it up before we leave.
A question we missed?
Call, or send it with the form. We answer in plain words.